Frequently Asked Questions
Everything you need to know about shopping at Sanrio.com
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email containing your tracking number so you can follow your Sanrio goodies every step of the way.
What is your return policy?
We want you to love your purchase! We accept returns of unworn, unwashed, or defective merchandise within 30 days of the original purchase date. Please note that some items, such as blind boxes and face masks, are final sale.
Do you ship internationally?
Currently, Sanrio.com ships to the United States, Canada, and select international territories. Shipping fees and delivery times vary depending on the destination and will be calculated at checkout.
How can I ensure the items I buy are authentic?
Sanrio.com is the official online home for Hello Kitty and Friends. All products sold on our site are 100% authentic, licensed Sanrio merchandise, ensuring the highest quality and safety standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Because of this, we are unable to make changes or cancellations once an order is submitted. Please double-check your shipping address and cart items before finalizing your purchase.